Terms & Conditions
GENERAL TERMS AND CONDITIONS
If you buy with us, these terms and conditions give you all the information you need.
These general terms and conditions and the policies, may change from time to time so please check these before making any purchase.
USING OUR WEBSITE AND SHOPPING WITH US ONLINE
Information on our website
We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible. If we spot that an error has affected your order we’ll do our best to let you know.
Pictures and images on our website are for illustration purposes only and products may vary.
PRODUCT AVAILABILITY & LEAD TIMES
All products are subject to limited availability and with a 24hr ordering system some times stock maybe will sell out and the site could not be updated in time, so we may not be able to supply your order to the shown estimated lead time or maybe has become unavailable or another unforeseen circumstance and with or without notice we may have to stop selling products either temporarily, permanently or delay. Best to email before ordering for confirmation of the estimated timescale.
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.
ELIGIBILITY TO ORDER PRODUCTS
You can only purchase from TTE Global if you are aged 18 or over. You will need an active email address and a telephone number so that we can easily contact you.
UPGRADING TURBOCHARGER/S - SEND TO TTE
All ordered turbocharger upgrades are to be sent directly to the manufacture (TheTurboEngineers) not to TTEGlobal. Turbochargers sent to be upgraded must be in good working order and free from damage, if damage is found we will assess and inform you the customer of any extra charges.
All Upgrades must have a Upgrade Turbocharger Form with invoice and order number attached. Failure could incur extra fees.
PLACING YOUR ORDER
Your order counts as an offer to purchase goods from us.
After placing your order, you will receive an Order Acknowledgement email and invoice. This contains details of the products you have ordered, the total cost of the order including delivery and an order number. It also constitutes the VAT receipt for your product(s).
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons not to accept any order at any time. If we refuse your order we will let you know as soon as reasonably possible.
Acceptance of your order will take place when you place a order at the checkout. After a order is placed you have entered a binding contact with TTE Global and you accept all Terms and Conditions. Until the order of the product(s), no contract will have been formed between us.
Bank Transfer payments still follow to the binding contract, but TTE Global does not take acceptance of order untill funds have cleared.
You can pay with all major credit and debit cards and bank transfers. We will take payment from your card at the time you place your order. If for any reason we are unable to accept your order we will provide you with a full refund within 14 days.
We use Stripe Payments Europe Ltd. & Braintree PayPal Company for all our card payments via website or over the phone transactions.
Unless otherwise stated all prices shown on TTE Global Ex-VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price upon checkout.
If your company or persons are VAT registered withing the EU and have a vaild VAT IDentificationI Number (please note we will check with governing bodies) the VAT will be deducted at the checkout process.
TTE Turbochargers & THE TUNER products are shipped directly from TTE HQ in Germany(EU) or THE HQ in Austria, so no extra charges or import duties are incured for EU customers.
UK customers also will not incure any extra import duties or charges as TTE Global handles the import and charges on any goods.
All other parts are shipped from the UK so import charges maybe applicable.
We offer different Promotional Sales tailored to specific customer groups (Trade or Retail). Promotional Sales targeted at a specific group (Retail) are non transferable to another group (Trade) and vice versa.
We have the right to remove or stop a Promotional Sale at anytime or cancel specific customer orders. Orders placed 24hrs before or after a Promotional Sale will not qualify for the Promotional Sale discount.
Only one Promotional Sale will run at one specific time and only one Promotional Voucher can be used at one time.
If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.
Any paid cancelled orders will be refunded within 14 days of notice of the cancellation.
For parcel deliveries you will automatically be allocated the earliest delivery date possible.
We aim to deliver your order within 30-50 working days of purchase or sooner, depending on stock availability and the delivery address. We will deliver your order within the given timeframe unless otherwise agreed between us.
We will try our best to meet the delivery dates, however there may be times where we are unable to do this and your confirmed delivery date will be changed.
Some of the products sold by TTE Global are custom hand made and there will be delays when in high demand, but we will keep you informed on any such delays.
If you notice any damage to items following delivery, please notify TTE Global Customer Service as soon as possible after delivery. Please keep any damaged product so that we can inspect it.
If you are returning a product due to damage that has occurred in the delivery to you then please take images showing the damage to both the packaging and the product, and send them by email to us prior to packaging the damaged item for return.
Items damaged in transit will need to be inspected by the manufacturer so please contact us soon as delivered.
We do not accept returns on any products sold by TTE Global as are custom made to order. However.
If your goods are faulty or damaged on delivery, we will exchange or issue a refund subject to terms and conditions. Goods must be returned in the original packaging(without being installed or used), and with all seals and enclosures intact, within 14days of the dispatch date, no refunds will be issued after 30days of the dispatch date.
Goods must be approved first with the customer completing the Returns Form and given a valid Return Number.
Before a refund is issued the goods must be returned to the manufacturer or Sharp Motorsport LTD and inspected by the manufacturer which will be stated in returns process form issued by TTE Global.com. Once goods have been received they will be inspected and restocking fee or cancellation admin and card handling fees of 5% of the original order depending on method of payment maybe charged.
Due to the large number of orders we receive, we have an automatic invoicing system. For any changes to your order, contact us immediately after placing the order. We can attempt to stop or amend your order before it's dispatched or produced. If it is not possible, we will advise you on the next steps.
Please be aware if you cancel your order after the product has been specifically made for you then you will be charged a cancellation fee or restocking fee. Goods must be returned in the original packaging without being installed or used and with all seals and enclosures intact, within 14days of the dispatch date.
No refunds will be issued after 30days of the dispatch date. Before a refund is issued within the given time frame the goods must be returned to the manufacturer or Sharp Motorsport LTD and inspected by the manufacturer which will be stated in returns process form issued by TTE Global.com, no shipping costs will be refunded.
Once goods have been received they will be inspected and restocking fee or cancellation fee may be applied. Cancellation admin and card handling fees of upto 5% of the original order depending on method of payment maybe charged even if goods the are not supplied.
TTE Global sells parts designed for use in motorsport only. Given the nature of their intended use, we only supply a warranty* with the parts sold by TTE Global . Please call for specific warranty information on each product. Each manufacturer may supply different timeframes and warranties for their products.
TTE Global reserves the right to verify with manufactures any reported faults in the products in unclear situations.
It is the buyer’s responsibility to ensure that the products purchased from TTE Global are fitted correctly by an experienced professional and for their intended use, while using the correct associated hardware. Failure to follow these guidelines will void any warranty. TTE Global will not be responsible for any loss or damage.
The TurboEngineers Trouble Free Warranty
Any turbocharger/s purchased via TTEGLOBAL.COM will receive a 1 Year Warranty of the original purchase date. If for any reason your turbocharger/s fails or has an issue you can return it to TheTurboEngineers GmbH for a free overhaul and recondition or replacement depending in availability or the turbocharger/s problem. Only the original purchaser is entitled to the TTE Trouble Free Warranty. Furthermore, the turbocharger must not have been modified or opened/dismantled.
Cost of shipping Turbocharger/s back to TheTurboEngineers will not be covered and is the responsibility of the customer, all return details will be sent to the customer once a return has been opened and a return number is generated. TheTurboEngineers will cover the cost of shipping the reconditioned or replacement turbocharger/s back to the customer.
Any service work or labor or expense untaken to remove the faulty turbocharger/s will not be covered and is at the customers expense.
Turbocharger/s must only be sent to TheTurboEngineers with a valid TTE GLOBAL returns Warranty number.
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.
Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.
Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau.
We take no responsibility or liability for the loss or return of parts incorrectly or shipped or not required for the turbocharger upgrade process. Please ONLY Ship the turbocharger as pictured as shown on the product.
If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.
Sharp Motorsport Ltd. Tamaryn, Penstowe Road Kilkhampton, Bude, Cornwall Phone: +44 (0) 7825884236
- VAT ID: GB 310 9915 14
- Sharp Motorsport Ltd is registered in England under no. 11718793
Sharp Motorsport Ltd / TTEGlobal is not affiliated with or endorsed by Audi AG or Audi of America. Audi UK. Audi ®, VW ®, SEAT ®, Skoda ®, VAG ®, Mercedes ®, Ford ®, Porsche ®, BMW ®, Nissan ®, Audi ®, BMW ®, Mini ®, Manufacturers registered trademarks are the property of the respective motor manufacturers and it is not our intention to claim any rights or properties relating to these trademarks.
While we are constantly updating, Sharp Motorsport Ltd / TTEGlobal is not responsible for errors in pricing on this web site. All prices are only appropriate to the intended market place and exclude relevant taxes and shipping costs unless specified.
These web pages are Copyright © of Sharp Motorsport Ltd / TTEGlobal with all rights reserved. All material on this site are the property of Sharp Motorsport Ltd / TTEGlobal unless otherwise stated. You are not permitted to take any information, photographs or text from this site, whole or in part, without written permission from Sharp Motorsport Ltd / TTEGlobal. You are not permitted to take parts of, or an entire page and place it on another site or distribute it in any form, without written permission from Sharp Motorsport Ltd / TTEGlobal.
You are permitted to print or copy the documents for personal use only. Therefore, you are allowed to make a copy of a document for your own reference only, retaining the original author for reference.
Use of any of the information found on this site is welcome for private use only but use it at your OWN risk. Sharp Motorsport Ltd / TTEGlobal, the authors or webmaster are not responsible or liable for any damages that result from the use of the information provided on the site.
This Document was last updated on: 13.02.2023