Upgrade Your Turbocharger
Sending Your Turbocharger/s
Selecting "Upgrade Your Turbocharger - Send to TTE" you are choosing to send a turbocharger/s to TheTurboEngineers GmbH in Germany, to be overhauled and reconditioned, upgraded to a new TTE upgrade turbocharger specification.
Once you have selected "Upgrade Your Turbocharger - Send to TTE” option in the drop-down box and proceeding to the checkout to place and pay for your order, you will receive 2 emails.
1. The first email will be confirming the order that has been placed.
2. second email will be sent within 24hrs and contain your invoice and packaging slip to be printed, completed and placed inside the package/s.
Turbochargers need be in good working order, complete and free from damage to comply with the price shown. Any turbochargers sent with damage or missing parts may incur extra charges. You will be emailed details to discuss if damage is found outside of the standard TTE upgrade process.
Please do not send any accessories, oil lines, valves, hoses, parts, or components apart from the turbocharger and actuator as we will not be responsible for any losses or breakages of parts.
Pack any turbocharger individually and extremely well to avoid any transit damage, double boxing is recommended. We also recommend adding double shipping labels to the outside of your package and place one inside to ensure your package does not become lost.
We recommend using only DHL, DPD, UPS, TNT, FEDEX carriers. Please send using Express Service ONLY. Using other carriers or non-express will likely cause parcel delays at customs if sending from outside the EU and possible extra fees or return to you.
Once you have sent your turbocharger/s to TheTurboEngineers they will be fully checked and validated within a 2 week timeframe for an upgrade and they will continue to process. If for any reason TTE can not be upgrade your turbocharger/s or extra costs required. e.g. find damage, missing parts. We will contact you.
If turbochargers arrive at TheTurboEngineers without a Packaging Slip they will not be processed quickly and will be delayed until we can determine the owner & order related!
Sending Goods To The Turbo Engineers GmbH Germany From Outside The European Union
1. Send the goods with a courier service like DHL, UPS, TNT, DPD (Express service recommended)
2. Please declare low reasonable value when sending goods.
3. Any import duties or fee's that the package may incur upon delivery to TheTurboEngineers will be charged to you the customer. So value accordingly.
4. TTE EROI DE956667544498380 / TTE VAT ID DE299522945 is on shipping documents if required.
Please understand that we are not able to pick up any goods from our local customs office ourselves and goods could be returned to the sender.
All goods that are sent with local post services and don't have a decent declaration of value (invoice) will be delivered to our local customs and we are not able to pick this up so will be returned to the sender. So ensure you send express and by carrier not postal service.
Upgrade Your Turbo/s Cancelation Fee
If the turbocharger/s sent is found to be very badly damaged or has defects which do not allow the turbocharger to be upgraded a 5% fee will be charged from the refund total of the original purchase, to cover the transaction fees for the service paid.
The 5% deduction will be made when refunding the original purchase cost and the turbocharger will be shipped back to the original delivery address if customer requests.
No shipping costs will be refunded unless customer requests for us to dispose of the turbo/s sent.
If the customer chooses to buy a brand new turbocharger/s as alternative, then no 5% cancelation fee will be taken.