Upgrade Your Turbocharger
Important Upgrade Turbocharger Information
Sending Your Turbocharger
After you have ordered the upgrade from the online store by selecting ‘Upgrade Your Turbocharger” option in the drop-down box on the product page please download the ‘Upgrade Turbocharger Form’ at the bottom of the product page. Once you have downloaded the form, read and complete. You must put a valid order number on the form or the upgrade will be delayed. The order number can be found on the confirmation email upon purchasing the upgrade from the store or in the ‘My Account” area.
Place the completed form inside the box with the turbocharger, if you have twin turbochargers then package separately to avoid damage and place form inside both boxes.
Turbochargers must be in good working order and free from damage, any turbochargers sent with damage may incur extra charges.
Pack any turbocharger individually and extremely well to avoid transit damage, double boxing is recommended. We also recommend adding double shipping labels to the outside of your package and place one inside to ensure your package does not become lost.
We recommend using only DHL, DPD, UPS, TNT, FEDEX carriers. Please send using Express Service ONLY. Using other carriers or non-express will likely cause parcel delays at customs if sending from out the EU and possible extra fees or return to you.
Once you have sent your turbocharger/s to TheTurboEngineers they will be fully checked and validated if they are ok to be upgraded. Once approved for upgrade they will continue with the process. If for any reason they can not upgrade your turbocharger/s e.g. damaged. We will contact you.
If turbochargers arrive at TheTurboEngineers without an Upgrade Form they will not be upgraded and delayed.
If you sent goods to The Turbo Engineers GmbH from outside the European Union make sure that:
1. You send the goods with a courier service like UPS, TNT, DPD, FEDEX, DHL Express etc.
2. Please attach decent value invoices and 3 copies at the outside of the box. The invoices must be visible for customs to declare the value. Please declare a reasonable value!
Please understand that we are not able to pick up any goods from our local customs office ourselves and goods will be returned to sender.
All goods that are sent with local post services or don´t have a decent declaration of value (invoice) will be delivered to our local customs and we are not able to pick this up so will be returned to the sender.
If sending turbocharger/s for an upgrade please ensure you print, read and complete this FORM. Place form inside the package with turbocharger/s.